In This Episode Opening Minds and changing legacy behaviors can be challenging. This week JP Nicols connects with Jim Perry, Senior Strategist, Market Insights about new perspectives young cohorts bring to money in the digital age, not just in practice but in ways the industry can better align its leadership with today’s general demographics. Rechanneling,…

In This Episode This week Brett King and JP Nicols are joined by the infamous Ron Shevlin, Chief Research Officer at Cornerstone Advisors and Forbes’ Author of Fintech Snark Tank. Listen as they talk about Ron’s latest Forbes articles that have created some buzz! From The Checking Account War Is Over (And The Fintechs Have Won) to The…

In This Episode Artificial intelligence offers both risks and rewards for business leaders. On the one hand, AI has the potential to improve business operations, increase efficiency, reduce costs, and drive innovation. AI can be used to automate repetitive tasks, analyze vast amounts of data, and provide valuable insights that can inform strategic decision-making. However,…

The banking industry is entering a perilous new phase, and new developments are happening quickly so we’re dropping this episode early. The second largest bank failure in history came suddenly with Silicon Valley Bank being shut down by regulators on March 10. This comes just two days after Silvergate bank announced it was closing “voluntarily”….

In this Episode: As the costs of meeting customer expectations and competitive pressures continue to rise, more banks are considering mergers and acquisitions to gain scale and stay relevant, but there are deep structural regulatory constraints that can often be an impediment. Everything from the way geographic boundaries are defined, to the way competition is…

For the last show of 2022 we end the year by looking back at how we started it. Brett, Jason, and JP made some 2022 predictions, listen to find out just how clear their crystal balls were. Spoiler alert: None predicted the crash in crypto prices or bankruptcy filings by some of the biggest platform…

Banking leaders aren’t confident that they have the tools in place to effectively serve Generation Z customers, those born between 1997-2012. David Stillman, Founder of GenGuru and co-author of Gen Z @ Work says this lack of confidence is well-founded. He draws on his decades of research to talk about the challenges of meeting the…

This week JP Nicols continues exploring the risks and opportunities in the global economy and how to balance fraud and friction with these live recordings from Money 20/20 in Las Vegas. We start in Latin America, with Sergio Almageur. Founder and CEO of Yaydoo, which simplifies finance with its B2B payment automation tools and helps…

Everyone talks about reducing friction, but could there be too much of a good thing? New research shows that in processes like account opening making it too easy actually reduce’s the customer’s confidence. Today’s theme is about balancing fraud and friction in the global economy… in identity verification, onboarding, payments, payroll, and more.  First JP…

Opportunity abounds for those willing to go after things differently. Being a fast follower doesn’t work, fintech is compromising the model and traditional infrastructure is being pushed on. It’s time to solve hard problems! After crisscrossing the globe to speak at industry events, meet with leaders and record, the Breaking Banks hosts are all at…

In This Episode In this episode, host JP Nicols connects with Greg Palmer of Finovate about new entrants in the fintech space, companies spotlighting new launches who are eager to share their tech and what they can do for our industry at Finovate Fall. Finovate is all about showcasing cutting-edge banking and financial technology, supporting…

The key to deep relationships and customer success? Host JP Nicols and Joe Welu, CEO and Founder, Total Expert have an insightful conversation. CRM and the process are often misunderstood but done properly can lead to an incredible customer journey and deep relationships that help customers, while also enabling you to cross-sell the right offerings…