Episode 465: Balancing Friction and Fraud in the Global Economy

Everyone talks about reducing friction, but could there be too much of a good thing? New research shows that in processes like account opening making it too easy actually reduce’s the customer’s confidence. Today’s theme is about balancing fraud and friction in the global economy… in identity verification, onboarding, payments, payroll, and more.  First JP Nicols talks with Michael Ramsbacker, Chief Product Officer from Trulioo, then Eynat Guez, Cofounder and CEO of Papaya Global joins the show.These are the first of several interviews from Money 20/20 in Las Vegas, where we’re recording live. In coming shows you’ll  hear more interviews from Jason Henrichs. Amber Buker, and Chloe James with other experts and entrepreneurs.