Bitcoin just keeps making the news. Germany recognized it as a legitimate taxable currency just a month ago, and then the site Silk Road, that trafficked drugs and black market items, and accepted Bitcoin as a currency was shuttered by the FBI. However, with the use of mobile increasing and people’s need to move money…

Digital innovation happens at such lightening speed that in order to stay current you have to try to imagine the future today. In the past sixteen years, the internet has become a new space with its own culture, rules, taboos, and possibilities. This has challenged the traditional way of doing everything, and makes us wonder,…

Mobile phones are the most popular way that we access the internet and web services that we rely on every day. In a world where greater mobility and transparency are the norm, there is tremendous risk of security breaches which can interfere with the utility and friendliness of our tablets and smartphones. Viruses can infect…

With interest rates remaining low and traditional fee income such as debit card and overdraft fees impacted by recent government regulations, banks and credit unions are increasingly looking for new ways to increase revenue. While banks will look to cost cutting measure, another way to make up for falling fee income may be to have…

Banks have long cultivated the image of stability with marble counters and mahogany desks, indicating a sense of permanence. But in order to do something new, you have to stop doing the old! The new frontiers of banking are in a relatively new area called Fintech. In this world, startups from outside the traditional banking…

As Steve Jobs famously said “Some people say give customers what they want, but that’s not my approach. My job is to figure out what they are going to want before they do.” With the current disruption and banking options available, it has never been more crucial for banks to build positive personal relationships with…

Typically, banks make their money off the top 20% of customers and lose money on the bottom 20%. Identifying customers that will help maximize their profits has become the mission of most banks, but is it as simple as always finding the right customer? Should banks reject customers that don’t increase their profitability and encourage…

Do the underbanked really need bank accounts anymore? With the introduction of mobile financial options, more and more people are opting out of traditional bank accounts and turning to the myriad of financial options that are becoming available as an alternative to traditional checking accounts. Between pre-paid debit cards, gift cards, Western Union accounts, Paypal,…

It is an old cliche that is proving to be untrue. But the trick to money buying happiness may not lie in how much money we have, but in how and when we spend it. This week Brett is joined by Michael Norton, a Harvard business school professor and author of HAPPY MONEY, which explains…

We are now in a time when interface is a more common experience than face to face. It is faster, easier, and simpler… or at least it should be. Banks must look for ways to build bridges to customers through these new interfaces and create customer experiences that build trust, create commonality, and increase loyalty….

After the banking crisis of 2008 and the lingering effects on the economy, people have felt a mistrust in their banks and communities. Many have put even more trust in credit unions, but have found that there are restrictions on their accounts and access that they don’t like. To take a deeper look at these…