It is official- Millennials are now the biggest consumer generation. And digital natives have more options than ever before, and exercise their options to find the services that meet their needs the best. Today, Brett talks to Samantha Ghiotti of Anthemis, and Aldo de Jong of Claro Partners about their new tool “Always in Beta”,…

Artificial Intelligence is all around us. It affects how many The debate that often surrounds this is about whether the machines will take over and rule us. But the realities of new technologies are more complicated. Today, Brett speaks with NY Times tech columnist and author, John Markoff about his new book “Machines of Loving…

While there are a few cities that strive to be huge FinTech centers, but the opportunities in FinTech are global. Today Brett talks to Rajiv Anand, Group Executive and Head of Retail Bank at Axis Bank in India, who with PingPay has created an intuitive P2P app for its customers. Also, next week is a…

Handling other people’s money requires security and lawfulness, which means that governments often have to intervene with regulations. But regulations are often cited as stifling to innovation, which is the motivating purpose behind FinTech. In the EU, particularly in the UK, the government has worked with the industry to foster FinTech growth while maintaining stable…

Square changed the merchant accounts game, enabling millions of small businesses the convenience of card payments without the hassle, paperwork and fees that banks charge for merchant accounts. And they do it with beautiful design that enhances small businesses and doesn’t clutter their space or create waste. Today Brett King hosts Jesse Dorogusker, Head of…

Despite all the evidence of disruption, there are still many retail banks and credit unions that are resisting the changes that technology are making in the financial system. If they fail to see the signs, they are in hot water. Today, Brett talks with James Haycock, Co-Author of “Bye Bye Banks” to discuss the rapid…

As the Internet of Things becomes a reality, we are producing vast amounts of data. Organizing that data, and knowing how to use it to better serve customers, ride the disruption and continue to innovate. Today Brett talks to Paul Jameson, Managing Director of Global Industries, Cisco, and Jerry Silva, Research Director of IDC Financial…

Maintaining customer security has always been a focus of the payments industry, both for merchants and customers. Being highly susceptible to theft, cash is the least secure. Cards have a little more security, but hackers have managed to invade the security systems of major retailers to steal customer information. And now, some are using scanners…

AI is augmenting our investment decisions in ways that we never imagined. And although it has been shown that computers can provide sounder investment advice than humans, it is not unaffected by the human element. Today Liz Lumley, guest hosting, talks with Paolo Sironi from IBM Analytics about the ways that humans interact with AI…

Tech Crunch just announced FinTech’s “5 Darkhorse Cities” who may give London, NYC, Hong Kong, and Silicon Valley a run for the money: Sydney, Singapore, Berlin, Madrid, and Amsterdam. This week Brett King was down under, and we took the opportunity to look at the amazing things happening in FinTech down under. Brett hosts Aditya…

Today is the 100th episode of Breaking Banks!!! To celebrate this milestone, we are celebrating our hometown, New York City, and talking with the people that are helping it become a fintech capital, with investments exceeding any other city. Brett is hosting NYC Commissioner Julie Menin to talk about the programs for financial empowerment, NY…

How do companies build customer relationships so they foster customer loyalty? The question is important in startups and established players. Today Brett King talks with Duena Blomstrom (@duenablomstrom) about focusing on emotional experience in the user experience. Then he chats with Business Rockstar COO and Founder of TrepScore about startups in LA and what makes…