Digital Magss
About the Author
Meaghan has over 8 years experience researching and analysing customer journeys, trends and innovations within the digital financial services space. She also has deep experience in customer testing, the jobs to be done framework, and UI design. She began her journey in digital financial services at Mapa Research, where she worked closely with dozens of financial institutions digital teams including: American Express, Barclays, UBS, Nordea, ING, AIB, RBS and others. Here she informed digital product and strategy teams of competitor mobile and desktop banking initiatives and provided bespoke research and workshops in new product development. After Mapa, she co-founded 11:FS, where she co-build 11:FS Pulse. In addition, she worked closely in the early stages of greenfield digital banking projects where she provided support in market, competitor and customer analysis. Since 2017 Meaghan has been consulting banks of all shapes and sizes, fintechs, company builders, management consultancies and crypto companies as a freelancer in customer experience, design, product strategy and data commercialisation in Europe, Africa, North and Central America. She also creates and executes customer testing programmes, and runs competitor insights and blue sky thinking workshops. Meaghan is also a Partner at Pacemakers, Senior Advisor at EFMA, Fintech Lead at Solvers, and Breaking Banks Europe Podcast Host.

Episode 18: Where does the Money Go Series: Funding and Serving SMEs

In our first installment of Breaking Banks EU’s sub-series “Where does the money go?,” Meaghan Johnson interviews Nicholas Sando of Octopus Ventures. Meaghan and Nick discuss early-stage FinTech startups, the start of 2020’s trends toward consolidation, and even the role of operators. Later, Nina Mohanty interviews Natasha Foster, co-founder and COO of Paid to discuss…

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Episode 16: Innovation and Tech Zoom in Series: UX and Customer Experience

Episode 16 is all about that super important, yet under-discussed topic of customer experience. In this episode we feature two leading traditional banks, coming from opposite sides of Europe. We welcome Mahyad Gilani, Product Owner and Innovator at Rabobank in the Netherlands and Giorgi Kapandze, Head of Product and UX at Space Bank in Georgia….

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Episode 13: Data Monetization means Value Generation

Banking monetization of data is not straight forward and requires a mindset change. We discuss it with Andrew Target, Jigsaw XYZ founder and Cristiano Motto, fintech and data science expert.

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Episode 4: The FinTech Carbon Footprint

In today’s episode we dive into the evolution of the green finance movement. What does a truly sustainable, green future look like for the banking world and beyond?

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