Episode 16: Innovation and Tech Zoom in Series: UX and Customer Experience

Episode 16 is all about that super important, yet under-discussed topic of customer experience. In this episode we feature two leading traditional banks, coming from opposite sides of Europe. We welcome Mahyad Gilani, Product Owner and Innovator at Rabobank in the Netherlands and Giorgi Kapandze, Head of Product and UX at Space Bank in Georgia. Girogi shares the story of Space, the digital off-shoot of TBC Bank, and sheds light on how they take control of the first user interaction with…. E-scooters! Mahyad deep dives on how Rabobank became the first bank to launch Google Assistant, and the challenges with implementing the banks expectations against the customer needs. And everyone talks about what a great customer experience means personally to them.