There’s a new wave coming. Unlike the prior banking industry waves of ATMs, online banking and mobile, this new wave is happening fast and faster than ever before. With rapid adoption of LLMs and AI, financial institutions need to be prepared

In this episode, Ryan Caldwell, MX’s Founder and CEO speaks with Breaking Banks’ host Jason Henrichs live from the stage of Money Experience Summit.

The new wave and banking channel is an AI agent. Once engaged with an agent, the stickiness is high. The AI agent works for the customer, not the bank, and it lives inside someone else’s app. Banks need to be having complex conversations to maintain relationships and trust built over decades, and even centuries, to help customers continue to fulfill dreams and achieve strong financial lives, the true nobility of banking.