Banks can never serve all the public efficiently and well through a structure that requires a physical bank presence. But banks also have the challenge to recreate a brick and mortar structure that is seamless with mobile/online experience. Today Brett is hosting J. Michael Beird, Co-Found and Managing Director of Financial Services for BankersHub.com and…

Today on Breaking Banks we will be discussing the upcoming shifts in banking culture driven by the Gen-Y digital natives and how that translates to the best customer service options for banks and credit unions. How does going digital affect their customer base, what kind of product development will be required to stay relevant, and…

The financial crisis of 2008 increased the mistrust of global financial institutions, and the disruption and increase in mobile technologies lends to the narrative that financial systems are lagging in modernity. To regain the trust of Gen-Y, who all too often are opting out of the banking system, many are studying Islamic financial institutions, which…

Today’s empowered consumers represent an interesting paradox. On one hand, there has never been more ways to reach them. On the other hand, it’s never been harder to truly engage these highly mobile, socially connected, financially astute consumers. According to just released research, the consumption of content on mobile devices is now exceeding online channels,…

In today’s world we adore modern convenience but miss good old fashioned simplicity, like when I use my mobile to look up homemade pickle recipes. We want all the personal touches, but with all the digital speed and information at our fingertips. On today’s #BreakingBanks, Brett will be talking with two players in the digital…