Episode 17: You can bank on it: trust and winning customers from incumbent banks

Trust in banks in some markets in the Asia Pacific is at an all time low – so you’d think that would give fintechs and neobanks a red hot chance at stealing main bank customers – think again! In this episode we explore the nuance of trust in digital banking, the relationship between good tech and trust, and why gaining trust takes more than being always-on.

In this panel show, we hear from Airwallex’s new GM for Australia and New Zealand, Luke Latham, and RegTech Association Executive Director Jo Mikleus, who also sits on the boards of CorticAI and Yondr Money.

This show is brought to you in partnership with Airwallex.

Produced by Rachel Williamson and Charis Palmer, with sound engineering by Kevin Hirshorn. Music credits to Raz Burg and BalloonPlanet.

About the Author
Rachel is a science and business journalist from New Zealand, writing and podcasting about technology, banking and climate change. As a foreign correspondent, her career has spanned the Middle East, South Asia and the Horn of Africa. Rachel has interviewed Silicon Valley entrepreneurs, politicians and Egyptian revolutionaries, Middle Eastern billionaires, Australian business leaders and former Philippines President Gloria Macapagal Arroyo. She is the Host of Breaking Banks Asia and Co-founder of Soundcraft Media.