Delicia Hand: Ensuring Fairness in Digital Finance

The digital banking world is no doubt convenient. But Delicia Hand wants to make sure it’s fair, too.

Hand, the director of financial fairness at Consumer Reports, helped put together a framework that evaluates how well digital financial products are working for consumers.

Hand talks about the framework — which includes principles like privacy, inclusivity and transparency — as well as how working on Capitol Hill during the Great Recession framed her perspective on developing financial policy.