How do companies build customer relationships so they foster customer loyalty? The question is important in startups and established players. Today Brett King talks with Duena Blomstrom (@duenablomstrom) about focusing on emotional experience in the user experience. Then he chats with Business Rockstar COO and Founder of TrepScore about startups in LA and what makes…

Is the best structure for the bank of tomorrow a digital bank that still offers bundled services? Or is it digital banking provided by services of choice and then accessed from the same channels? The great banking debate- Digital bank or digital banking? Jim Marous moderates as Brett King takes the side of digital banking,…

It is difficult to build wealth without access to the financial system, but banking services have often been too expensive for the poor. As the saying goes- it is expensive to be poor. Advocates for financial inclusion see financial technology as part of the answer to help people gain access, build wealth, and have a…

It is conference season, and this week, Brett and Breaking Banks were at the Xponential Finance Conference where we got to Interview Singularity University Professor Brad Templeton! Earlier we spoke to Christel Quek, the content leader for Twitter in Asia, Middle East, North Africa, Russia, and Greater China about the changes that we can expect…

The growth of the Fintech sector and the plethora of new banking options has refocused banking habits on customer relations. Knowing customers can take away any part of their business with just a few clicks has created a marketplace where customers control their banking relationship as was never possible with the branch experience. So how…

Bitcoin seems to invite endless debate about the legitimacy of cryptocurrencies. With Wall Street entering the game of investing in or using bitcoin blockchain technologies, it has become necessary for mainstream banking to reckon with bitcoin and what it represents. Guest host Chris Skinner, Author of Digital Bank, talks to Chris Larsen, CEO of Ripple…

Growth and change in the digital age is no longer linear, it is exponential. Like a rocket ship… Peter Diamandis, famed engineer, physician, and entrepreneur comes on the show to discuss his new book BOLD, the xPrize and the upcoming Exponential Finance Conference held by Singularity University. Also, Brett talks to Marc Barach, CEO of…

Artificial Intelligence is all around us today. From Siri to interactive screens to drones and beyond, we rely on the speed and reliability of computers to create ease and aid decision making in daily life. AI has the ability to aid us in ways we have barely tapped into, democratizing information and opportunity in every…

Who can we look to when the Big Data cloud overwhelms our marketing departments and creates circles in our developmental strategies? The SUPER CONSUMERS to the rescue! Today Brett talks to Alok Gupta and Eddie Yoon of the Cambridge Group about how turning to the super consumers can help make sense of big data and…

Andrew Winston, renowned author of Green to Gold and the latest bestseller- The Big Pivot – has been helping corporations see that green business is both good and smart business strategy. Today he talks to Brett about why Financial Technology already is green and how it can continue to contribute to the development of clean,…

Nothing emphasizes the importance of social and mobile channels than having customers who travel. Navy Federal Credit Union’s customers need access do their banking all around the world, hence NFCU understood the imperative to integrate social and mobile channels into the banking experience. On today’s show to talk about how they have accomplished such a…

Bankwide’s Mike King is heisting the hosting chair and turning the tables on Brett King this week. Tune in to hear our favorite southern gentleman asks our favorite Aussie about his vision of the #finserv and #fintech. We will also hear updates from Dave Birch, Hyperian Consulting!