Nothing emphasizes the importance of social and mobile channels than having customers who travel. Navy Federal Credit Union’s customers need access do their banking all around the world, hence NFCU understood the imperative to integrate social and mobile channels into the banking experience. On today’s show to talk about how they have accomplished such a large social presence, Meghan Gound, Vice President of eChannels and Michael Toner, Director of Social Media at NFCU will be talking about what steps financial institutions need to take to engage customers through social and mobile media. We will also be having updates from Chris Skinner, Chair of Financial Services Club, Heather Vescent from the Future of Money, and Andy McLean, talking with Fiserv’s Serge Van Dam.