Seamless Transitions – Can Banks Create A Uniform User Experience For All Platforms

Since banking has transitioned from somewhere you go to something you do, people expect to access all their accounts through many portals and platforms. Whether they access their accounts through the branch, atms, computers, tablets or smartphones, they want a unified experience. They also want to access different accounts through the same universal access point. This is the current banking challenge: to create omnipresence- horizontal and vertical uniformity- of experience through every platform. On today’s show we have two leaders in the field from Kony- Bjorn Hildahl, VP of Product Management, and Amit Aghars, VP of Solution Engineering- to talk about this challenge and the many ways that the Fintech industry is helping banks negotiate the needed changes.