Episode 427: Reframing the Branch and the Industrialist Dilemma

Today’s special episode of Breaking Banks comes to you live from Fintech House @SXSW. Listen as guest host Dara Tarkowski, Managing Partner, Actuate Law and host of Breaking Banks’ sister podcast Tech on Reg speaks with Mike Bechtel, Chief Futurist at Deloitte Consulting and David Reiling, Chairman and CEO, Sunrise Banks; Author, Fintech for Good; and host of Provoke.fm‘s NextGen Banker. These are wild times, it helps to have a futurist with a background in anthropology to put things in perspective. Where are the opportunities in evolving technology, what’s hype and nonsense? At times we are so busy wondering if we can do something, that we don’t always think if we should. Intentionality and mindfulness are good things, and mild chaos is where opportunity lies, where niches and new angles can be discovered.

In 2013 there were 2.7 billion unbanked people in the world. Today the number stands at 1.3 billion. Huge strides have been made in the last decade vs. the last hundred years. Listen as Brett King connects with Kosta Peric, Deputy Director, Financial Services for the Poor, Bill and Melinda Gates Foundation in the second half of the show. It’s important for everyone to be part of the economy — an economy that includes everyone benefits everyone. Listen as they discuss global advances in banking and payments, digital public infrastructure, and the importance of mobile wallets and identity. Game changing innovation at work!

In today’s episode, Brett King starts us off with an interview with Auriga’s Mark Aldred about next gen branches. Branches need to continue to adapt — change their nature and the economics in parallel with offering better mobile and digital engagement. The in-branch journey is more than design, the bank of the future right sizes and incorporates behavior and technology — inside and outside — to be smarter and better as banks rethink branch role. Economics are important, listen to Italian bank, Banca Carige, who has lowered operational cost 38%. Customers can have their desired journey, physical and digital, and branches can be brand embassies.

We follow with Amber Buker’s fast-moving conversation with Robert E. Siegel, Lecturer in Management at Stanford Graduate School of Business about the Industrialist Dilemma. What is the Industrial Dilemma? It all boils down to the need for a mix of both digital and physical products, and how leaders can innovate to combine the two and create a more holistic customer experience. Even digital natives need physical presence.

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