This episode of the Finovate Podcast features an interview with John Findlay, CEO of Lemonade LXP, one of the Best of Show winners from FinovateFall. The conversation explores how Lemonade has transformed from its original 2018 concept into a comprehensive all-in-one learning and knowledge platform specifically designed for financial institutions. Findlay discusses the critical gap in traditional learning management systems, which typically focus on compliance training rather than equipping frontline staff with the skills needed to drive business growth, promote digital products, and provide effective customer service.
The discussion delves into Lemonade’s unique approach to training, which emphasizes interactive micro-learning experiences that fit within the flow of work rather than lengthy, traditional training sessions. Findlay explains how their AI-powered platform allows institutions to drag and drop documents to automatically create training content, while also providing a chatbot for real-time support. A key aspect of their success has been their customer-driven development approach, where they democratize their roadmap by allowing customers to vote on features and development priorities, ensuring the platform evolves based on actual industry needs.
Throughout the interview, Findlay shares impressive results and metrics from their implementations, including significant reductions in staff onboarding time, decreased attrition rates, and improved digital product adoption. The conversation also covers the various use cases that have emerged organically as customers have adapted the platform for different needs, from new staff onboarding and compliance training to universal banker programs and contact center operations. The episode concludes with insights into what types of financial institutions are best suited for Lemonade’s platform, ranging from smaller institutions looking to replace basic compliance systems to larger organizations implementing specific business-focused training initiatives.
More info:
Lemonade LXP: https://www.lemonadelxp.com/; https://www.linkedin.com/company/lemonadelxp/
FinovateFall Demo: https://finovate.com/videos/finovatefall-2025-lemonadelxp/
John Findlay: https://www.linkedin.com/in/john-findlay-a03545/
Greg Palmer: https://www.linkedin.com/in/gregbpalmer/
Finovate: https://www.finovate.com; https://www.linkedin.com/company/finovate-conference-series/
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