Designing GoodBank™

After the banking crisis of 2008 and the lingering effects on the economy, people have felt a mistrust in their banks and communities. Many have put even more trust in credit unions, but have found that there are restrictions on their accounts and access that they don’t like. To take a deeper look at these issues and look at what banks and credit unions can do as digital disruption continues, we are speaking with Bruce Cahan, Founder of the Good Bank, and Ben Rogers, a researcher on banks and credit unions with the Filene Institute about what a good bank looks like, what changes credit unions need to make and how both can gain trust back from consumers.