Despite all the evidence of disruption, there are still many retail banks and credit unions that are resisting the changes that technology are making in the financial system. If they fail to see the signs, they are in hot water. Today, Brett talks with James Haycock, Co-Author of “Bye Bye Banks” to discuss the rapid…

As the Internet of Things becomes a reality, we are producing vast amounts of data. Organizing that data, and knowing how to use it to better serve customers, ride the disruption and continue to innovate. Today Brett talks to Paul Jameson, Managing Director of Global Industries, Cisco, and Jerry Silva, Research Director of IDC Financial…

Maintaining customer security has always been a focus of the payments industry, both for merchants and customers. Being highly susceptible to theft, cash is the least secure. Cards have a little more security, but hackers have managed to invade the security systems of major retailers to steal customer information. And now, some are using scanners…

AI is augmenting our investment decisions in ways that we never imagined. And although it has been shown that computers can provide sounder investment advice than humans, it is not unaffected by the human element. Today Liz Lumley, guest hosting, talks with Paolo Sironi from IBM Analytics about the ways that humans interact with AI…

Tech Crunch just announced FinTech’s “5 Darkhorse Cities” who may give London, NYC, Hong Kong, and Silicon Valley a run for the money: Sydney, Singapore, Berlin, Madrid, and Amsterdam. This week Brett King was down under, and we took the opportunity to look at the amazing things happening in FinTech down under. Brett hosts Aditya…

Today is the 100th episode of Breaking Banks!!! To celebrate this milestone, we are celebrating our hometown, New York City, and talking with the people that are helping it become a fintech capital, with investments exceeding any other city. Brett is hosting NYC Commissioner Julie Menin to talk about the programs for financial empowerment, NY…

How do companies build customer relationships so they foster customer loyalty? The question is important in startups and established players. Today Brett King talks with Duena Blomstrom (@duenablomstrom) about focusing on emotional experience in the user experience. Then he chats with Business Rockstar COO and Founder of TrepScore about startups in LA and what makes…

Is the best structure for the bank of tomorrow a digital bank that still offers bundled services? Or is it digital banking provided by services of choice and then accessed from the same channels? The great banking debate- Digital bank or digital banking? Jim Marous moderates as Brett King takes the side of digital banking,…

It is difficult to build wealth without access to the financial system, but banking services have often been too expensive for the poor. As the saying goes- it is expensive to be poor. Advocates for financial inclusion see financial technology as part of the answer to help people gain access, build wealth, and have a…

It is conference season, and this week, Brett and Breaking Banks were at the Xponential Finance Conference where we got to Interview Singularity University Professor Brad Templeton! Earlier we spoke to Christel Quek, the content leader for Twitter in Asia, Middle East, North Africa, Russia, and Greater China about the changes that we can expect…

The growth of the Fintech sector and the plethora of new banking options has refocused banking habits on customer relations. Knowing customers can take away any part of their business with just a few clicks has created a marketplace where customers control their banking relationship as was never possible with the branch experience. So how…

Bitcoin seems to invite endless debate about the legitimacy of cryptocurrencies. With Wall Street entering the game of investing in or using bitcoin blockchain technologies, it has become necessary for mainstream banking to reckon with bitcoin and what it represents. Guest host Chris Skinner, Author of Digital Bank, talks to Chris Larsen, CEO of Ripple…