In This Episode

Getting digital right can be challenging for anyone –small banks, big banks, incumbents, challengers, you name it.

In this episode, Brett King meets up with Akbank’s Consumer Banking & Digital Solutions, EVP, Burcu Civelek Yuce to talk about Akbank and Akbank LAB, Akbank’s Innovation Lab. The discussion focuses on the incumbent bank ‘s digital engagement and excellence in collaborating and partnering with fintechs and big tech.

Turkey is the 18th largest country in the world in terms of population size, with Akbank one of the largest banks (77 years young) in Turkey. Akbank has nimbly undergone a smoothe digital transformation with the majority of its customers now coming through digital channels — be it new customer acquisition, servicing or sales.

Akbank LAB is the innovation center that coordinates Akbank’s pioneering fintech developments. Here, they study best working models and implement solutions to make the lives of Akbank’s customers easier. Fintech partnership and collaboration are key components of Akbank LAB’s success, with partners working hard to create value for their customers.

Akbank is embracing AI with Banking IQ, hyper personalized information on customers, and is actively reskilling employees to lead the way forward.

Listen to this engaging conversation to learn best practices relevant for all banks and financial institutions.

For further information: akbanklab.com or