Episode 401: The Ergonomics of Empowerment

In This Episode

In today’s episode of Breaking Banks, host Brett King connects with John Pitts, Policy Lead at Plaid and Shekher Puri, VP Digital Components and Platforms at RBC. They discuss RBC and Plaid’s recent partnership and opportunities for banks and fintechs to collaborate to bring the best of open finance connectivity to consumers, particularly those in Canada — where they just installed a new open banking lead in a country that is cited as one of the first to prioritize open banking regulation around the globe.

Then, Greg Palmer, Finovate host, speaks with Tiffani Montez, Principal Analyst, Banking Lead, Insider Intelligence on keeping customers happy in times of economic uncertainty — finding opportunity in challenging times.

Enjoy the episode!

Today’s episode is a deep dive on financial empowerment at a global level. Earlier this year, Finastra commissioned a study to look at how financial institutions can help their customers transform their relationship with money. One of the unique aspects of the study is it took an ethnographic approach to understand how ordinary consumers feel about money, their dreams and concerns, and what they believe about empowerment.

Subscribe: Apple Podcasts | Android | Email | Spotify | Blubrry | RS