From Data Overload to Decisions: Citizens Bank’s Playbook for Simpler, Safer Banking AI Summary In an era of VUCA, volatility, uncertainty, complexity, and ambiguity, banks are swimming in data yet struggling to make meaningful decisions. This episode explores how Citizens Bank, led by Catherine Lynch, Head of Digital Experience and Human-Centered Design, is reimagining the…
Read MoreInside Saudi Arabia’s Digital Banking Revolution Saudi Arabia is entering a transformative phase in its financial ecosystem, driven by innovation, regulation, and collaboration between legacy banks and digital-first challengers. In this episode, Brett King sits down with Dr. Antoine Khadige, Senior Partner at Strategy+ GCC, and Mohamed AlSabea, Chief of Staff and Chief Strategy Officer…
Read MoreIntroduction: Why This Conversation Matters HOST (Brett King): Welcome back to Breaking Banks. Today, I’m joined by Jim Marous to explore how the financial services industry is undergoing a seismic shift, from AI-driven innovation to evolving trust frameworks and the systemic reconfiguration of banking as we know it. What Forces Are Driving Change in Financial…
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Artificial intelligence is often framed as a race between automation and job loss, but this view overlooks the deeper economic shifts now underway. Rather than simply replacing tasks, AI is reorganizing entire systems of production and value creation. Like the shipping container and the barcode before it, AI’s transformative power lies in how it enables…
Read MoreHow Will AI Reshuffle Power in the Global Knowledge Economy? HOST (Paolo Sironi): Welcome to Banker’s Bookshelf, where we explore big ideas shaping the future of banking and fintech. Today I’m joined by Sanjit Paul Chowdhury, author of the groundbreaking book Reshuffle: Who Wins When AI Restacks the Knowledge Economy? Why Are Predictions About AI…
Read MoreWelcome to the VUCA Bazooka Economy HOST – JP Nichols:Welcome to the new normal. Volatility, uncertainty, complexity, and ambiguity, VUCA, are now the baseline for banking and the global economy Today’s conversation explores how financial institutions can survive, remain independent, and even thrive when the economic environment changes daily. GUEST – Tim Mahedy (Founder &…
Read MoreTechnological progress is accelerating at a pace that challenges our capacity to govern it. Professor Brian Cox, renowned astrophysicist and science communicator, argues that humanity now faces a paradox: our intellectual and creative abilities are advancing faster than our political systems can adapt. From black hole physics to quantum computing, the frontiers of discovery promise…
Read MoreIntroduction: Science, Technology, and the Politics of the Future HOST (Brett King):Welcome to Breaking Banks. Today, I’m joined by Professor Brian Cox, celebrated experimental astrophysicist, author, and broadcaster. We explore the frontiers of space exploration, quantum information, and the global governance challenges posed by exponential technologies. Brian Cox: “Our technological and intellectual and creative abilities…
Read MoreIntroduction: China, Europe, and the Future of Banking HOST (Brett King):Welcome back to Breaking Banks. In this episode of our Branch Tomorrow series, I’m joined by Richard Turrin and Paolo Sironi, two leading fintech thinkers and co-authors of the book. Together, we explore how China and Europe present very different models of digital disruption, what…
Read MoreIntroduction: The Future of Branch Banking HOST (Brett King): Welcome to this special series exploring my new book Branch Tomorrow. After Bank 4.0, which launched in 2018/2019, the conversation has only intensified about the future of branches in financial services. Today, we look at why branch banking peaked in 2015, why digital acquisition models are…
Read MoreIntroduction: Financial Health at a Regulatory CrossroadsHOST (Jason Henrichs):Welcome to another week of Breaking Banks. Joining me today are co-host Brett King and frequent guest Jennifer Tescher, CEO of the Financial Health Network, to unpack the newly released financial health standards presented at the Emerge Conference.These standards come at a time when the financial services…
Read MoreWhat Is the Most Valuable Asset in Banking Today? HOST (Jason Henrichs): This episode pivots from trending topics like stablecoins and agentic AI to something more fundamental: trust. Community banks are at a crossroads, facing pressure from both technological disruption and evolving consumer expectations. The stakes are high with the $124 trillion wealth transfer currently…
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