Summarized Transcript of Episode 614 of Breaking Banks
From Data Overload to Decisions: Citizens Bank’s Playbook for Simpler, Safer Banking AI Summary In an era of VUCA, volatility, uncertainty, complexity, and ambiguity, banks are swimming in data yet struggling to make meaningful decisions. This episode explores how Citizens Bank, led by Catherine Lynch, Head of Digital Experience and Human-Centered Design, is reimagining the…
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