Fintech from 10,000 feet: embedded finance, customer service, and the future of digital finance.

My First Banking Experience – a seven-year-old tells us what we (should) already know about creating happy customers

Small data > big data. Jeff walks us through the difference on this week’s episode.

Lessons on what it takes to build and foster a culture of innovation at a large-scale financial institution.

Robinhood’s lessons for the industry, and the pressure on fintechs to perform.

Data privacy is going to be a massive concern for fintechs and banks in the next few years. Mark Goldberg of Index Ventures shares his thoughts on how privacy will evolve, and what banks and fintechs need to do now to prepare.

Best of show winner Interface.ai joins us to talk through turning your call center from a cost center into a revenue generator, and how financial institutions can go about picking the right organizations to partner with.

FinovateWest Best of Show Winner Zeta Technologies talks about the influence of neobanks and the future of banking.

FinovateWest Best of Show winner Breach Clarity talks about the aftermath of data breaches, creating individualized responses, and helping consumers safeguard their identities.

Exploring the fintech implications of a blockchain-enabled second-hand phone market.

The social impact of fintech, and a shifting VC landscape, and predictions for 2021.

Chat commerce is changing the way we bank, shop, pay bills, and more. In this episode, we discuss what that will mean for the US market and what you need to know about it now. Supporting documents here and here.