Rachel

Bink: Redesigning Loyalty for Digital Wallets

Today, Brett talks with Bink co-founder Greg Gormley and Bink CCO Mike Jordan about loyalty programs now that digital wallets are becoming more ubiquitous. Bink wants to redefine loyalty for the digital wallet. The Bink app is an aggregator of loyalty cards that helps consumers make the most of their loyalty programs, their preferences, and…

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Michelle Tinsley – Branches will Adapt

Michelle Tinsley isn’t so ready to kiss the bank branch goodbye.   As an expert in retail digital transformation, she thinks that the personal will become more valuable, not less, as technology continues to become an greater part of our environments.   Branches are using a combination of creating co-working spaces and mixed environments to change the…

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Fintech, Millennials and Telecom, what to expect in 2018

Few people in the Australian market have the breadth of Telecom and Financial services experience as Rocky Scopelliti, who has spent much of his career looking deeply at the intersection between financial services and the telecom industries. Of particular interest to Rocky has been the rise of the Millennial customer: who are they, how they…

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Jill Castilla: Saving a Bank

Jill Castilla went home to save her family bank. She saw first hand how a successful, trustworthy institution could be brought to the brink of ruin. Working from a strong sense of duty, and trying to keep a sense of humor, she worked through all the problems at Citizen Edmonds Bank in Edmonds Oklahoma. It…

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The Melbourne Fintech Hub

The Victorian government has established not one, but two FinTech Hubs to help support establishment of the next wave of successful FinTech Ventures. This week I speak with Alan Tsen, Victorian GM of Stone and Chalk who have been chartered by the Victorian Government to launch one of the two Victorian FinTech Hubs We discuss…

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Painless Frictionless Investing

One of the aims of Fintech is to lower the price of access to services that were once considered the province of the well-to-do. In 2015, Brandon Krieg noticed that there was a large swath of the public that were underserved in investing. They either didn’t know how to start, or didn’t have the assets…

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Cashless Africa

Africa is poised to be a 3 trillion dollar economy by 2030. Kenya, with the success of MPESA, has been the economic power house of east Africa. Due to this widely adopted digital payment system, there are big opportunities in building complete digital systems and truly use technology for the aims of financial inclusion. The…

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Can Voicefirst help Banks stay Profitable?

Customers are switching to VoiceFirst devices at a rate that outpaces other adoption. And unlike many technologies, VoiceFirst adoption is high with all generations, particularly GenX and older. Many businesses- including financial institutions- are scrambling to find designers for voice first, figure out how to market with it, and understand how to design services around…

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Saving the Bank- Big and Small

Whether you are a small community bank or a large national bank, you deal with issues of digitalization, helping your communities grow, creating and sustaining trust, and moving banking into the future. Today, we are bringing you samples of two of Provoke.fm shows: First JP Nicols Serial Intrapreneur interviews CEO of Citizen Edmonds Bank, Jill…

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Blockchain and Cannabis- Transparency, Efficiency, and Trust

The financial issues of the burgeoning marijuana industry highlight some very important problems for a lot of small businesses in the United States. First, it is cash heavy, which make it vulnerable. Second, the clash of laws and regulations make it difficult for banks to service them. And third, it is more costly for them…

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Will AI change Banking for good?

There are several technologies that are challenging to banking. We talk about those on the front edge so often, it seemed like a good time to check in on where the middle is- How much have banks/ banking adapted to the accelerated technological shifts? How are they using AI, bots, machine learning? Have they been…

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Fintech 2018: What’s Next

In the last 5 years, Fintech has grown from an group of outsiders to the heart of financial innovation. 2017 is the year that Fintech IS banking. Banks have adopted it – some quicker than others- and Fintech is about such a wide array of topics, it is almost impossible to differentiate it from financial…

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