When we think of technology in banking we often think of 40 year old legacy mainframe systems and clunky IVR menu trees (Press 1 for banking, 2 for credit cards, etc) that are complex, unwieldy and don’t exactly provide a great customer experience in comparison with sitting in front of a smiling human in a…

PFM or Personal Financial Management tools first popularized by Mint.com have taken the financial services space by storm in the last couple of years. In this week’s show we talk to some of the leading PFM platforms to talk about why banks are taking on PFM capability and how customers are referencing this capability. More…

For more than 2,000 years commerce has been conducted on the basis of cash, hard cold currency. Today, however, 90% of global transactions are done electronically, and while cash use is still strong in the retail environment, even there cash use is declining in many economies. In this week’s show we’ve invited renowned author David…